Online Store Regulations effective from 01.08.2026

Mubino Online Store Regulations
(www.mubino.pl)


TABLE OF CONTENTS:

  • § 1 Definitions
  • § 2 Contact with the Seller
  • § 3 Technical Requirements
  • § 4 Shopping in the Store
  • § 5 Payments
  • § 6 Order Fulfillment
  • § 7 Right of Withdrawal from the Contract
  • § 8 Exceptions to the Right of Withdrawal from the Contract
  • § 9 Complaints
  • § 10 Out-of-court dispute resolution and redress methods
  • § 11 Personal Data
  • § 12 Intellectual Property Rights
  • § 13 Disclaimers

 

§ 1 DEFINITIONS

  • Working Days - days from Monday to Friday, excluding public holidays.
  • Customer - a service recipient who intends to enter into or has entered into a Sales Agreement with the Seller.
  • Consumer - a natural person who performs a legal act with an entrepreneur not directly related to their business or professional activity.
  • Buyer - any entity purchasing from the Store.
  • Store - the Mubino online store operated by the Seller at www.mubino.pl.
  • Seller - Julia Badura, operating an unregistered business Mubino at ul. Raciborska 35e/7, 40-047 Katowice.
  • Account - a free function of the Store (service provided electronically) through which the Buyer can create their individual account in the Store, giving them access to their Order history in the Store and personal information to speed up the Order placement process in the Store.
  • Order - the Customer's declaration of will constituting an offer to conclude a product sales agreement with the Seller.
  • Regulations - these Store Regulations.


§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Raciborska 35e/7, 40-047 Katowice
  2. E-mail address: info@mubino.pl
  3. Return address for goods/complained goods: ul. Raciborska 35e/7, 40-047 Katowice
  4. Phone number: +48 668 569 323


§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, a device with Internet access and a web browser supporting JavaScript and cookies are required.
  2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is necessary.


§ 4 SHOPPING IN THE STORE

  1. The Mubino Store sells products via the website www.mubino.pl exclusively to Consumers.
  2. Product prices visible in the Store are gross prices and do not include delivery costs.
  3. Shipping cost is calculated before placing an order, after the Customer's delivery address is provided.
  4. To place an Order, the Buyer is obliged to choose one of the available payment methods and provide the data necessary to fulfill the Order.
  5. An Order is placed at the moment of confirming its content and accepting the Regulations by the Buyer.
  6. Placing an Order is equivalent to concluding a sales agreement between the Buyer and the Seller.
  7. The Buyer may register in the Store, i.e., create an Account, or make purchases without registration by providing their data with each potential Order.


§ 5 PAYMENTS

  1. The Seller enables the Buyer to purchase products through an electronic internet payment system or traditional bank transfer.
  2. The Buyer makes payment before the Order fulfillment begins.
  3. For payments via an electronic internet payment system operated by Shopify Payments, the Buyer can pay using a debit card, credit card, BLIK, Apple Pay, and Google Pay.
  4. The Store does not offer cash on delivery payments.
  5. The product will be shipped after the Seller receives payment.
  6. By making purchases in the Store, the Buyer accepts electronic invoicing from the Seller. The Buyer has the right to withdraw their acceptance.


§ 6 ORDER FULFILLMENT

  1. The time of product delivery to the Customer depends on the chosen payment method, the time it takes to prepare the Order, and the delivery time by the carrier.
  2. The Buyer can choose one of the available delivery options before starting payment for the Order.
  3. The Seller will proceed with the fulfillment and preparation of the Order after it has been paid for by the Buyer.
  4. If, within one order, the Buyer has purchased goods with different fulfillment times, the order will be fulfilled within the time appropriate for the goods with the longest fulfillment time.
  5. In exceptional situations, e.g., in the case of simultaneous orders for the same item by several Customers, it may happen that the item is unavailable. In such a situation, the Customer will be informed about the inability to fulfill the order within 3 working days from the date of placing the Order.
  6. Product shipments are made within the territory of Poland.
  7. The delivery and order fulfillment times provided in the Store are approximate and may be conditioned by various external factors. Products available in the Store are shipped at the latest on the next working day from the moment the Order is paid for, while the fulfillment time for Orders made at the Customer's special request is up to 14 days from the moment of payment.
  8. In exceptional cases, if for some reason it is not possible to fulfill the Order, the Seller has the right to cancel the Order entirely. In such a case, the Seller will refund the total amount using the same payment method used by the Buyer (unless another payment method is agreed upon), and will inform the Buyer about the situation via email. The Seller reserves the right to cancel an Order within 7 days of its payment by the Buyer.


§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The Buyer has the right to withdraw from a contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The Buyer may return purchased goods only if they show no signs of use, have not been damaged or soiled, and are complete (possess all elements included in the product, i.e., tags, accessories, and a box if it is an integral part of the product).
  3. The deadline for withdrawal from the contract expires after 14 days from the day on which the Buyer took possession of the goods or on which a third party other than the carrier and indicated by the Buyer took possession of the goods.
  4. To exercise the right of withdrawal, the Buyer must inform the Seller, using the data provided in § 2 of the Regulations, of their decision to withdraw from the contract by sending an unambiguous statement (e.g., a letter sent by post or information sent by email) containing the Order number, name, surname, address, phone number, email address, product name, and price.
  5. To meet the deadline for withdrawal, the Buyer is obliged to send back the product within the deadline for withdrawal from the contract.
  6. If the Buyer (being a Consumer) exercises their statutory right to withdraw from a distance sales contract, resulting in the conditions of promotions applicable in the Store not being met, the Buyer is obliged to return the selected promotional product purchased at the promotional gross price applicable in the Store along with other goods returned as part of the withdrawal from the sales contract.

EFFECTS OF WITHDRAWAL FROM THE CONTRACT

  1. In the event of withdrawal from the concluded contract, the Seller will reimburse the Buyer for all payments received from them, including the costs of delivering the goods (the cheapest possible shipping option from the options selected when purchasing the products, even if the buyer chose one of the more expensive methods), no later than 14 days from the day on which the Seller was informed of the Buyer's decision to exercise the right of withdrawal.
  2. The Seller will reimburse payments using the same payment methods as those used by the Buyer in the original transaction, unless the Buyer agrees to a different solution.
  3. If the Seller has not offered to collect the goods themselves from the Buyer, they may withhold reimbursement of payments until they have received the goods.
  4. The Seller requests that goods be returned to the address provided in § 2 of the Regulations as soon as possible, no later than 14 days from the day on which the Buyer received the goods. The deadline is met if the Buyer sends back the goods before the 14-day period expires.
  5. The Buyer bears the costs of returning the goods.
  6. The Seller will refund the money after receiving and inspecting the returned goods.
  7. The Buyer is responsible for any diminished value of the goods resulting from handling them in a way other than what was necessary to establish the nature, characteristics, and functioning of the goods.


§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The right of withdrawal from a distance contract, referred to in § 7 of the Regulations, does not apply to a contract:
  2. in which the subject of the service is an item that is not prefabricated, manufactured according to the specifications of the privileged Buyer or serving to satisfy their individualized needs;
  3. in which the subject of the service is an item outside the basic offer of the Store (a product that cannot be purchased by adding it to the cart in the Store), ordered at the special request of the Customer;
  4. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
  5. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
  6. in which the subject of the service is a service, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, they will lose the right of withdrawal.


§ 9 COMPLAINTS

  1. The basis and scope of the Seller's liability towards a Customer who is a Consumer for defects, including physical and legal defects, are defined in the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
  2. By exercising their warranty rights, the Consumer may, on the principles set out in the Civil Code:
    1. submit a statement on price reduction;
    2. in the case of a significant defect - submit a statement of withdrawal from the contract;
    3. demand replacement of the item with a defect-free one;
    4. demand removal of the defect.
  3. Notifications of product defects and submission of appropriate demands can be made via email to the address provided in § 2 of the Regulations.
  4. The notification of product defects should provide as much information and detail as possible regarding the subject of the complaint, the type and date of the irregularity, and contact details. The provided information will significantly facilitate and expedite the consideration of the complaint by the Seller.
  5. To assess physical defects of the Product, it should be delivered at the Buyer's expense to the address provided in § 2 of the Regulations. The product must have all original packaging, markings, tags, accessories, and other labels supplied by the Seller.
  6. The Seller will process the complaint within 14 days.
  7. The Seller is not responsible for product defects:
    1. resulting from the product's manufacturing technology;
    2. resulting from improper product use;
    3. arising from the use of the goods.
  8. As a Store, we do not provide a warranty for the products we sell.


§ 10 OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIMS ENFORCEMENT

The Seller agrees to resolve disputes arising from the sale of goods through mediation. The details are determined directly by the parties to the conflict. The Consumer has the option of using out-of-court methods of complaint resolution and claims enforcement, including:

    1. submitting a request to a permanent amicable consumer court to resolve a dispute arising from a sales contract;
    2. submitting a request to the provincial inspector of the Trade Inspection to initiate mediation proceedings for an amicable settlement of a dispute between the Buyer and the Seller;
    3. seeking assistance from a municipal consumer ombudsman or a social organization involved in consumer protection.

Detailed information on out-of-court methods of complaint resolution and claims enforcement can be found on the website: http://polubowne.uokik.gov.pl. The Consumer also has the option to use the online dispute resolution platform available at: http://ec.europa.eu/consumers/odr. This platform is used to resolve disputes between consumers and entrepreneurs regarding contractual obligations arising from online sales contracts or online service contracts.


§ 11 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data are processed for the following purposes and on the following legal bases:
    1. conclusion and performance of the contract (Art. 6(1)(b) GDPR);
    2. fulfillment of tax and accounting obligations (Art. 6(1)(c) GDPR);
    3. defense, assertion, or establishment of claims related to the contract, which is a legally justified interest pursued by the Seller (Art. 6(1)(f) GDPR);
    4. identification of a returning customer, which is a legally justified interest pursued by the Seller (Art. 6(1)(f) GDPR),
    5. handling inquiries made by Buyers that do not yet lead to the conclusion of a contract, which is a legally justified interest pursued by the Seller (Art. 6(1)(f) GDPR),
    6. sending a newsletter, after prior consent (Art. 6(1)(a) GDPR).
  3. The provision of data by the Buyer is voluntary, but at the same time necessary for the conclusion of the contract. Failure to provide data will prevent the conclusion of the contract in the Store.
  4. The Buyer's personal data are stored in the Seller's database for the entire period of business operation to ensure the ability to identify a returning customer, to which, however, the Buyer may object by requesting the deletion of their data from the Seller's database. If such an objection is submitted before the expiry of the limitation period for claims arising from the concluded contract, the Seller reserves the right to store the Buyer's data until the expiry of the limitation period for claims. Accounting documentation containing the Buyer's personal data is stored for the period required by law.
  5. The Buyer has the right to request: access to their personal data; rectification; deletion; restriction of processing; at any time object to the processing of data for reasons related to the Buyer's particular situation.
  6. To exercise their rights, the Buyer should contact the Seller using the contact details from § 2 of the Regulations.
  7. If the Buyer believes that their data is being processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.


§ 12 INTELLECTUAL PROPERTY RIGHTS

Visitors to the Store are informed that the content available on the Store's pages and elements of physical products (e.g., product photos, images of people) are protected by copyright under the Act of February 4, 1994, on Copyright and Related Rights, and the copyrights belong to the Seller.

The Buyer is informed that further dissemination of copyrighted content without the Seller's consent constitutes a violation of copyright and may entail civil or criminal liability.


§ 13 DISCLAIMERS

  1. The Buyer is prohibited from providing unlawful content.
  2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded for the duration and purpose of fulfilling the order.
  3. Contracts concluded under these Regulations are concluded in Polish and are subject to Polish law.
  4. The Seller reserves the right to introduce and withdraw offers or promotions and to change product prices in the Store, provided that the rights acquired by the Buyer before the introduction of changes will not be violated.
  5. In the event of a potential dispute with a Buyer who is not a Consumer or a privileged entrepreneur, the court having jurisdiction will be the court appropriate for the Seller's registered office.
  6. Any liability of the Seller towards a Buyer who is not a Consumer or a privileged entrepreneur, within the limits permitted by law, is excluded.
  7. Liability under warranty for a privileged entrepreneur is excluded.