Returns and Complaints Policy as of 01/08/2026

Returns and Complaints Policy of the Mubino Online Store
(www.mubino.pl)

RETURNS

1. The Buyer has the right to return the goods within 14 calendar days from the day of receiving the shipment.
2. The Buyer may return purchased goods only if they show no signs of use, have not been damaged or soiled, and are complete (possess all elements forming part of the product, i.e., tags, accessories, and the box, which is an integral part of the product).
3. For the Buyer to exercise the right to withdraw from the contract, they must inform the Seller, using the data provided in § 2 of the Regulations, of their decision to withdraw from the contract by sending an unambiguous statement (for example, a letter sent by post or information sent by e-mail) containing the Order number, first name, last name, address, phone number, e-mail address, product name, and price.
4. The return must be properly secured to prevent damage to the product.
5. To return the goods, fill out the RETURN FORM and send it with the returned goods to the address:

Mubino Julia Badura
ul. Raciborska 35e/7, 40-047 Katowice
E-mail: info@mubino.com
Tel.: +48 668 569 323

6. Shipping costs are borne by the Buyer.
7. The choice of carrier rests with the Buyer.
8. Payment will be refunded within 14 days from the date of receipt of the shipment.
9. In case of problems with the return process, please contact us at the e-mail address: info@mubino.com

EFFECTS OF WITHDRAWAL FROM THE AGREEMENT

10. In the event of withdrawal from the concluded contract, the Seller shall reimburse the Buyer for all payments received from him, including the costs of delivery of the goods (the cheapest possible shipping option from the options selected when purchasing the products, even if the buyer chose one of the more expensive methods), no later than 14 days from the day on which the Seller was informed of the Buyer's decision to exercise the right to withdraw from the contract.
11. The Seller will make the refund using the same payment methods as those used by the Buyer in the original transaction, unless the Buyer agrees to another solution.
12. If the Seller has not offered to collect the goods from the Buyer himself, he may withhold the refund until he has received the goods.
13. The Seller returns the money after receiving and inspecting the returned goods.
14. The Buyer is liable for any diminished value of the goods resulting from the use of the goods in a manner other than what was necessary to establish the nature, characteristics, and functioning of the goods.

COMPLAINTS

1. The basis and scope of the Seller's liability to the Customer who is a Consumer due to warranty for physical and legal defects are specified in the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93 as amended).
2. Using the warranty, the Consumer may, under the terms specified in the Civil Code:
   1. submit a declaration of price reduction;
   2. in case of a significant defect - submit a declaration of withdrawal from the contract;
   3. demand the exchange of the item for one free from defects;
   4. demand the removal of the defect.
3. Notifications of defects concerning the product and submitting an appropriate request can be made via e-mail to:
   info@mubino.com.
4. The notification of product defects should include as much information and details as possible regarding the subject of the complaint, the type and date of the irregularity, and contact details. The provided information will significantly facilitate and accelerate the consideration of the complaint by the Seller.
5. To assess the physical defects of the product, it must be delivered at the Buyer's expense, along with the COMPLAINT FORM, to the address:

Mubino Julia Badura
ul. Raciborska 35e/7, 40-047 Katowice
E-mail: info@mubino.com
Tel.: +48 668 569 323

6. The product must have all original packaging, markings, tags, accessories, and other labels supplied by the Seller.
7. The Seller will process the complaint within 14 days.
8. The Seller is not responsible for product defects:
   1. resulting from the product's manufacturing technology;
   2. resulting from improper operation of the product;
   3. arising from the use of the goods.
9. As a Store, we do not provide a guarantee for the products we sell.