Terms of Service as of 01.08.2026

Terms of Service of the Mubino Online Store
(www.mubino.pl) 


§ 1 TYPE AND SCOPE OF ELECTRONIC SERVICES
  1. The Service Provider (Seller) enables the use of an Electronic Service, which is the conclusion of product sales contracts, through the Store.
  2. The provision of Electronic Services to Service Users (Customers) in the Store takes place under the conditions specified in the Regulations.
  3. The Service Provider has the right to publish any content on the Store's website, including advertising and promotional content, which constitutes an integral part of the Store and the materials presented therein.


§ 2 CONDITIONS FOR PROVIDING AND CONCLUDING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES
  1. The provision of the Electronic Service specified in § 1 para. 1 by the Service Provider is free of charge.
  2. The agreement for the provision of the Electronic Service consisting of enabling the placement of an Order in the Store is concluded for a definite period and terminates upon the placement of the Order or the cessation of its placement by the Service User.
  3. Technical requirements necessary for cooperation with the ICT system used by the Service Provider:
  4. a computer or mobile device with Internet access;
  5. access to email and an active email account;
  6. a web browser supporting JavaScript and cookies.
  7. The Service User is obliged to use the Store in a manner consistent with the law and good customs, taking into account the respect for personal rights and intellectual property rights of third parties.
  8. The Service User is obliged to enter data that is consistent with the factual state.
  9. The Service User is prohibited from providing unlawful content.


§ 3 COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES

  1. Complaints related to the provision of the Electronic Service via the Store can be submitted by the Service User via email to the following address:
    info@mubino.pl.
  2. In the aforementioned email, as much information and circumstances regarding the subject of the complaint as possible should be provided, in particular the type and date of the irregularity and contact details. The provided information will significantly facilitate and speed up the consideration of the complaint by the Service Provider.
  3. The Service Provider will process the complaint without undue delay, no later than within 14 days from the date of submission.
  4. The Service Provider's response to the complaint will be sent to the Service User's email address provided in the complaint or in another manner indicated by the Service User.